Reviews of Russ Darrow Madison Kia

  • Reviewed on 2022-04-27

    Doc Fee400
    Did you purchase a new or used vehicle?Used
    Did they sell you the car at MSRP?No, below MSRP
    Did they add reconditioning fees?Yes
    Did they allow you to get a pre-purchase inspection?No
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?They wanted to charge me a fee for "Simonize" which they claimed they had already applied. The first rain we got proved that was not the case. They removed that fee though.
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?They would absolutely not budge on the doc fee at all. When pressed on what I got for the $400 they said the standard things like "It goes to pay the back office and it goes to make sure the documentation is filled out correctly." As if without paying that they'd mess up the documentation! Well I paid because it was a good car at a fair price. And guess what... they still screwed up the documentation. Also, they hire flat out criminals. Not in the comedic sense. The GM and the New Car manager have both been fired from other dealerships for a variety of crimes. You can look them up on the Wisconsin Circuit Court Access system and find them. Russ Darrow has been in business a long time but they are not anyone I would do business with again.