Reviews of Kari Toyota

  • Reviewed on 2022-04-23

    MakeToyota
    Model
    Doc Fee
    Did you purchase a new or used vehicle?New
    Year2021
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?10
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?I had no bargaining power, but the dealer didn't ask for more than MSRP. In January, 2022 new cars were in extremely short supply -- the dealer had only a handful of new cars to sell. I knew for a fact that another party was interested, and the car was exactly the color and model we wanted, so we agreed to the offer of MSRP plus $200 "doc fee." A very interesting thing was a trade in. I'd read that dealers were nearly desparate for used car inventory, so I asked Kari to match an offer I had received the night before from Vroom. (I had very similar offers from CarMax and Carvana as well. Amazingly, the dealer could not match the offer, and said so directly. "Your trade is not very popular around here, but it must be in other parts of the country, so it can command much higher retail prices elsewhere than it will here. We can't match Vroom's price so I advise you to sell to Vroom." (I sold to Vroom, and that went off without the slightest problem). I was a bit disappointed, as trading to the dealer would have saved me sales tax, but even after paying the sales tax, Vroom's offer was still much, much higher than Kari's offer. The sale process at Kari was zero-pressure and the salesman actually quite helpful and knowledgable. After dealing with the salesman we were sent to an F&I office and shown "menu" items such as service contract and maintenance contract, but were under zero pressure to buy (and we declined everything). The F&I officer then explained the prices, taxed items, etc. on the sales contract. I quickly double-checked everything, and it was all accurate. All-in-all it was no-stress and no-pressure. By the way, the F&I lady mentioned after the sale that no "shenanigans" were allowed at her dealership, and also that the State of Wisconsin conducted very thorough audits. I had the impression that she wanted everything to be squeeky-clean -- and it was. We were given temporary plates and were told our new (Minnesota) plates would arrive in a few days and the certificate of title not long after that. That's exactly what happened. After the sale the salesman made a real effort to orient us to the operating and safety features of the car, and how to control them via in the nearly buttonless car, operated primarily through a touch-screen. The various interfaces are quite (excessively) complex, so I was glad he did so.