Reviews of Bmw Of Pleasant Grove

  • Reviewed on 2022-07-24

    MakeJeep
    ModelCommander
    Doc Fee
    Did you purchase a new or used vehicle?Used
    Year2022
    Did they sell you the car at MSRP?No, below MSRP
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?We purchased a vehicle in January. We were told it was in great shape, and had been owned by the owner's brother-in-law. It was a big mistake and we ended purchasing our first true 'lemon'. We got to the lot on a rainy day. We were told the car was in great shape, and that it had been maintained well and was great for the previous owner, again, their family. We took our test drive, and things seemed fine initially, so we decided to make the purchase. The following day, when it had dried out, we found that the sun roof did not work, but was glued into place with caulk. We pushed the button to open the roof and the glass fell down, it had to be pushed back up by hand and wedged in to hold it up. We also found that the rear passenger windows did not work. The rear seat has two seatbelt buckles that do not work, which should have been disclosed to us. They knew we were going to be using the car for our two toddlers, and it is unacceptable to hide that sort of safety flawl. The carpet under the passenger seat began to turn red and soggy on our way home. When we pulled it up we found that fresh transmission oil had been spilled under the seat and was slowly leaking out and ruining the carpet. The floormat was missing. There was literally a red oil puddle on the floor filling the entire area in front of the passenger seat. I contacted them immediately and the only answer I received was basically 'we know nothing about that', which is a clear lie. Someone there knows what happened. The tires that appeared good turned out to have sidewall damage and were mounted with the damage on the inside to hide it. They are dangerous and unusable, and the fact that they allowed us to even drive home on them is completely negligent. The car began to smell terribly of antifreeze, and the level dropped significantly on the way home. It is completely unethical to make us believe the car had been in great shape and that they knew it because it was 'in the family'. As upset as I was, I decide to just spend the money and time fixing these things and didn't want to deal with them again. We drove the car two more times, running simple errands, and immediately began to hear a very intense squeal from the front end. We made an appointment with a mechanic. It turns out the vehicle needs a complete front end rebuild, new axles, new rotors, exhaust manifold, and a new front differential. The total repairs, including the new tires, seatbelts, etc., ended up being more than we paid for the car in total. Because we had just shelled out the cash to buy the car, we didn't really have a choice but to begin the repairs. I contacted Amenero motors about it, and the representative told me to send them the bill to look over and they would see what they could do. I wasn't asking for them to give us a full refund, but maybe to just help with the repair costs as these things were completely unwarranted - we had driven the car a total of three times and had it for just a few days. After I sent the estimate they stopped responding to my messages and emails, and have since ghosted me. To add insult to injury, it has been months. We purchased the car in January, drove it three times, and because the parts are not easy to find haven't been able to drive it since. We have been waiting six months for repairs on a family car that was supposed to be good to go, and after finally finding a front differential it might be finished next week. These guys sold us a car that was basically totaled, under the guise of it being a car that had been in their family and was in great shape. We were able to drive it a total of maybe a few hours before catastrophic damage occurred, on top of what had already been neglected in showing us the car. I understand that we purchased a used car, and that there is risk involved there, but the tactics used to make us feel secure in our purchase were clearly unethical. They feel no moral obligation to even attempt to make things right in any way. My advise, - find someone trustworthy to buy a car from - it's not these guys.