Reviews of Town North Mazda

  • Reviewed on 2022-04-27

    MakeMazda
    ModelCX-50
    Doc Fee150
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Year2023
    Did they sell you the car at MSRP?No, above MSRP
    Did they require you to purchase accessories?Yes
    How likely is it that you would recommend this dealer to a friend?3
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?Window tint - $350.00 Protection Package - $350.00 Convenience Package - $599.99 Dealer Market Adjustment- $3,000.00
    Is there anything else you want to share with us about this dealership?Was excited to finally see a CX50 in person. My wife would like a new car and was torn between the CX5 and CX50. We showed up to look at the 50 and the salesman took all my info for a test drive then when he went to get the keys, he comes out and says we can only test drive the vehicle if we buy it. My wife and I have a chuckle but he's dead serious. So after we walk to the back of the lot we get to look at the vehicle inside and out and that's it. We weren't a fan of the Polymetal Gray color and wanted a Machine Gray one and that seemed to end the conversation. After sitting in the waiting room for about half an hour while he "went to see" what could happen with obtaining the vehicle we wanted, my wife and I left. A few days later I get a text from the salesman asking which direction we wanted to go. I said we want Machine Gray and not going to budge on that. He replies that he has one on the showroom floor and sends a photo. It's obviously the polymetal gray and I inform him that the vehicle he sent isn't the color we want. I haven't had contact with him since that message because he doesn't seem to want to listen to what customers what.
  • Reviewed on 2022-04-23

    MakeMazda
    Model
    Doc Fee
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Year2022
    Did they sell you the car at MSRP?No, above MSRP
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?Yes
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?Window tint - $350.00 Protection Package - $350.00 Convenience Package - $599.99 Dealer Market Adjustment- $3,000.00
    Is there anything else you want to share with us about this dealership?Took a long time to respond. When I went to the dealership, no one acknowledged me, and left without speaking to anyone.
  • Reviewed on 2022-04-23

    MakeMazda
    Model
    Doc Fee
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Year2023
    Did they sell you the car at MSRP?No, above MSRP
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?6
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?