Reviews of Silsbee Toyota

  • Reviewed on 2022-05-02

    MakeToyota
    ModelRAV4
    Doc Fee150
    Did you purchase a new or used vehicle?New
    Year2022
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?Yes
    How likely is it that you would recommend this dealer to a friend?3
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?$500 TWS surface protection & $300 theft deterrent. Although prices quoted were initially larger and appear to be completely made up.
    Is there anything else you want to share with us about this dealership?Salesman (Walter) was nice but Finance Manager (Joe) is not to be trusted. Despite being a “preferred dealer” thru Bank of America, they tried to tell me they don’t do business with BofA & haven’t accepted a loan thru them in 1-2 years. I refused their attempts to get my financing and then called their bluff by trying to pay for everything thru an ACH transfer. Joe said it wouldn’t go thru, then failed to list my deposit on the paperwork. After about 30 mins of back and forth, miraculously my letter of approval was good enough and the BofA loan was accepted, along with a large ACH down payment. The good-will fostered by the salesman was completely tanked by sketchy finance tricks and attempts to make more money.