Reviews of Murray Kia

  • Reviewed on 2022-04-23

    Doc Fee
    Did you purchase a new or used vehicle?New
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?3
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?They required me to finance with them, or pay an extra $1000 over MSRP. The rate was .25% over what my bank was offering.
    Is there anything else you want to share with us about this dealership?I purchased a Kia Seltos NightFall edition from Murray Kia, and they required a $500 non-refundable deposit, despite the fact that the car was already on the lot. Big red flag for me, but I've been doing business with them for 10 years, and decided to trust them. They did sell me the vehicle at MSRP sticker, which is a huge win for me in today's market. But that's where the goodness ended. At this point they had $500 if I walked away, and no doubt would have sold the car quickly to someone else if I did. Their lot is completely empty, people driving by probably wonder if they are still in business. I used all the negotiating advise from deal school, but for naught. The answer every time was "You don't have to buy this car from us, you can cancel the deal right now." The $425 doc fee, non-negotiable. The ridiculously overpriced floor mats and wheel locks added by the manufacturer, non-negotiable. Thank goodness Kia didn't add a whole bunch of other junk. I got an underwhelming trade offer, and the Carmax, KBB, and YAA estimates had no effect. I got an underwhelming interest rate, .25% over my local bank. I told them I would pay cash. They told they don't do cash deals, and if I didn't finance an additional $1000.00 would be added to the price. This condition was actually disclosed in one of the later emails from them, which I didn't see. There were no added finance fees, and by law there are no pre-payment penalties in my state. So, not a big deal, I will simply pay it off as soon as the lender has the title in hand. Very irritating though, there auto-bee a law against it. So my advise to anyone considering putting down a non-refundable deposit with a turn-and-earn dealer is: Shop you market hard before you commit, hopefully you will find a dealer that is willing to work with you, and it will be worth the drive.