Reviews of Fuccillo Volkswagen Of Schenectady

  • Reviewed on 2022-04-23

    Doc Fee
    Did you purchase a new or used vehicle?New
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?Yes
    How likely is it that you would recommend this dealer to a friend?5
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?Paint protection and small stain removal. Basically detailing (I think) for 4 years.
    Is there anything else you want to share with us about this dealership?Things I liked: (1) They gave me the out the door price (minus protection package) when I called; other dealerships wanted to give me the run-around. (2) Sold at MSRP Things I disliked: (1) Would not sell the car without protection package. (2) Ran my credit twice. The first was for the car dealership to see if I would qualify for a promotion and the second seems to be for the actual bank financing the car. I was expecting only one hard pull. Those hard pulls are going to dent my credit in the short term. I'll recover, but I didn't like that. (3) When I got to the finance office, the protection package contract said "optional" and was only 4 years (despite being told and shown paper-work earlier that it would have been 5 years' coverage.) They claim it was tied to the loan term. I call B.S. (4) Had to re-do paper-work 3 times because they messed up a few times/did not prepare sufficiently. Overall, I only bought because I NEEDED a car and I was getting 0% APR. Hyundai (not the dealership) had a promotion going