Reviews of Della Honda In Plattsburgh

  • Reviewed on 2022-04-30

    MakeHonda
    ModelRidgeline
    Doc Fee175
    Did you purchase a new or used vehicle?New
    Year2022
    Did they sell you the car at MSRP?No, below MSRP
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?7
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?This vehicle purchase took me,via email and phone,to eight Honda dealers across several states (NH,VT,NY). Along the way I encountered the expected ADM's and mandatory add-on's at half of the dealers. Initially I intended to trade in my 2013 Ridgeline RTL,however,after speaking to two of the dealers about it's tentative value (i.e. subject to their inspection) it became apparent that I would not get anywhere near as much as the valuation tools estimated on each of their websites. In fact,two of them admitted that those are are mostly "bird dogging" tools to lure you into the showroom with the expectation of getting a great value for your trade in. Instead,I ended up selling it to a local Honda dealer for a mid range value using the YAA Black Book tool. Della Honda Plattsburgh offered to sell me the new vehicle for $2000 below MSRP-why,I don't know,but I'm not one to look a gift horse in the mouth. The Salesman,Ben Bradford,is very congenial and knows his product thoroughly. They prepped the vehicle very well as I gave it my own PDI and found nothing. The only criticism(s) I'd have would be: 1) It appeared that there was little communication between Ben and his Finance Manager because many of the numbers and facts needed for the Buyers Order and subsequent Bill of Sale were incorrect when we arrived to close on the vehicle. This includes the down payment which had not been conveyed accurately. In any event,I'd advise checking the final numbers closely to ensure you get the deal you agreed to. 2) The Finance Manager,Steve,made the expected pitch for back end products from "the menu." This,of course,was anticipated but he led into it by asking a series of questions about how we'd be using the vehicle and then plugging the answers into a software program that spit out recommended aftermarket packages. He was somewhat incredulous when I said "NO" to all. In the end I told Ben we went with them because of the great price.
  • Reviewed on 2022-04-30

    MakeHonda
    ModelRidgeline
    Doc Fee175
    Did you purchase a new or used vehicle?New
    Year2022
    Did they sell you the car at MSRP?No, below MSRP
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?7
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?This search for a Ridgeline RTL took me,via email and telephone, across several states (NH,VT & NY) and eight Honda dealers. Along the way I encountered the expected ADM's and "forced add-on's" at SOME dealerships. I had initially intended to trade my 2013 Ridgeline but repeatedly found that the estimated trade in value supplied by the different platforms on dealer websites was,not surprisingly,inflated-presumably to draw me into the showrooms. Della Honda in Plattsburgh initially gave me a purchase price for the new vehicle of $2000 below MSRP but tentatively offered almost $6000 below the estimated trade in value shown on their website. IN the end I sold it to a local Honda Dealer (Automaster Honda) for mid range of the Black Book value shown on YAA. Having done that I recontacted Della to see if they'd still honor their $2000 below MSRP offer for the new vehicle-which they did. I still don't know how or why they did this as every other dealer had been offering MSRP or more due to ADM's and/or mandatory add-on's. Salesman Ben Bradford is very congenial and asked if I had a background within the industry. He is very easy to work with and knows his product extremely well-a straight shooter. I did get the sense that there was little communication between he and his F&I Manager (Steve). When we arrived to close on the purchase many of the facts and numbers on the documents (mostly insignificant details) were incorrect,including the down payment which had been repeatedly discussed with Ben. Upon delivery the vehicle was extremely well prepped. I would deal with them again if they offered a similarly discounted price but be very vigilant about the numbers provided by their F&I Manager agreeing with those agreed upon with the Salesperson. Also be prepared for the "Menu" which F&I will inevitably include in the closing process. I declined all menu items.