Reviews of Dch Montclair Acura

  • Reviewed on 2022-04-23

    Doc Fee
    Did you purchase a new or used vehicle?Used
    Did they add reconditioning fees?No
    Did they allow you to get a pre-purchase inspection?Yes
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?Where do I start. Had a horrible experience with Tony Karatzia, the sales rep and Al Reci, the finance manager. They have these luxury non-Acura cars they sell on a Used basis, and they had a Discovery with a third row that we wanted. They have an outrageous $800 doc fee which they wouldn't budge on. Tony was surprisingly aggressive and rude in the negotiation, and there were times where he went over the line. For e.g. he would make us wait a lot between steps and we could see him shooting the breeze with his salespeople. Whenever we would step out to calm down our 4 month old infant, he would notice and rush to us and push counteroffers on paper in our hands while seeing clearly we were busy managing our infant. I caught his blatant lies a few times as well. Al wasn't any better and he pushed every product under the sun even though he saw I was angry and made it clear to him I wasn't interested as we had spent 4 hours already dealing with Tony and managing our infant at the same time.