Reviews of South Charlotte Hyundai

  • Reviewed on 2022-04-29

    ModelIONIQ 5
    Doc Fee799
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Did they sell you the car at MSRP?No, above MSRP
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?Yes
    How likely is it that you would recommend this dealer to a friend?1
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?$3495 Dealer addendum fee. Fee includes: - dealer markup - nitrogen-filled tires - Perm Plat interior and exterior protection (1 yr warranty) - Wheel locks
    Is there anything else you want to share with us about this dealership?First time at the dealership, the price listed on the website was $1,495 more than the MSRP Test drove and requested an OTD price. Came back with a different selling price than what was online (about $3,495 more than MSRP this time). Emailed salesperson (did the test drive and OTD pricing on a lunch break) and inquired about the discrepency. Sales person responded stating "So yes this vehicle does have our dealership addendum of $3,495.00 which includes the following items 1) Nitro feel tires help tire life span, improves gas mileage, and less pressure loss with temp changes 2) Perm Plate interior and exterior protection comes with a one year warranty from interior stains, acid rain bird dropping, sap" When I asked for a specific breakdown (is it $2,000 markup + $1,495 protection stuff or whatever configuration), the sales person responded stating "Thanks for your email so the total of addendum is $3,495.00 and includes the items I mention in my pervious email its not really broken down in individual coast. Yes we don't discounts these vehicles at all with the current market of high demand and low supply. Yes build units will include of addendum of $3,495.00 as well." Salesperson came back to me after a few weeks stating they had just received a vehicle that wasn't sold yet, so I asked for a quote and it still (not to my surprise) included a $3,495 addendum. I countered with a price that was MSRP + tax/tax/tile + a doc fee of $175 (compared to their $799), and their response was "No thank you my manager will pass. I hope you can find someone willing to sell it below msrp price to hit your otd number." I had mentioned that my price was MSRP and that their quote was almost $2,000 more (they had an Ioniq 5 SE RWD, I got a quote from a different dealership for an SEL RWD in White). May consider submitting a complaint to the State AG due to lack of transparent pricing and forced add-ons.