Reviews of Johnson Subaru Of Cary

  • Reviewed on 2022-04-27

    Doc Fee799
    Did you purchase a new or used vehicle?New
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?10
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?I was very pleased with the whole purchasing experience. I ordered a new 2022 Subaru Crosstrek Limited on March 10, 2022. The dealership took my credit card for a deposit, but didn't actually end up charging it. They just used my card to secure the vehicle. I apparently ordered a Crosstrek that was already scheduled for production, so my car came in on April 13th (originally scheduled for the end of April). Unfortunately, I was leaving town the next day for a trip. The dealership held the car for me for a full week! I thought for sure they're going to sell the car out from under me, but they didn't. The Doc fee was a little high at $799, but at least they were up front about it before I submitted the order. They sold the car to me at MSRP, so I chose not to complain about the doc fee. The dealership even agreed ahead of time to not put on the $499 paint protection product that they usually do (Thank you YAA for alerting me to these bogus products so I could avoid them). They only put on the two accessories that I had specifically requested, splash guards and wheel locks. There were no nasty surprises waiting for me when I got there to pick the car up. The dealership offered me a fair trade value for my old Civic, well within the trade report range generated via my YAA membership (thank you again YAA!). The F&I manager did try to sell me on a very expensive extended warranty and didn't initially show me what my base basement was, but since I had already calculated that for myself, I quickly realized just how expensive their extended warranty plans were. Thankfully, once I declined, there was no further pressure. My sales guy was Godfrey Akenabor. He was so easy to work with. No pressure at all. He felt badly that the F&I department was taking so long to get to me the day I picked up the car that he took me to the parts department and got me a free t-shirt, mug, key-ring, and hat.