| Is there anything else you want to share with us about this dealership? | I was very pleased with the whole purchasing experience. I ordered a new 2022 Subaru Crosstrek Limited on March 10, 2022. The dealership took my credit card for a deposit, but didn't actually end up charging it. They just used my card to secure the vehicle. I apparently ordered a Crosstrek that was already scheduled for production, so my car came in on April 13th (originally scheduled for the end of April). Unfortunately, I was leaving town the next day for a trip. The dealership held the car for me for a full week! I thought for sure they're going to sell the car out from under me, but they didn't. The Doc fee was a little high at $799, but at least they were up front about it before I submitted the order. They sold the car to me at MSRP, so I chose not to complain about the doc fee. The dealership even agreed ahead of time to not put on the $499 paint protection product that they usually do (Thank you YAA for alerting me to these bogus products so I could avoid them). They only put on the two accessories that I had specifically requested, splash guards and wheel locks. There were no nasty surprises waiting for me when I got there to pick the car up. The dealership offered me a fair trade value for my old Civic, well within the trade report range generated via my YAA membership (thank you again YAA!). The F&I manager did try to sell me on a very expensive extended warranty and didn't initially show me what my base basement was, but since I had already calculated that for myself, I quickly realized just how expensive their extended warranty plans were. Thankfully, once I declined, there was no further pressure. My sales guy was Godfrey Akenabor. He was so easy to work with. No pressure at all. He felt badly that the F&I department was taking so long to get to me the day I picked up the car that he took me to the parts department and got me a free t-shirt, mug, key-ring, and hat. |
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