Reviews of Hendrick Toyota Apex

  • Reviewed on 2022-04-30

    Doc Fee699.00
    Did you purchase a new or used vehicle?New
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?9
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?They tried to tell me they couldn't take off Lojack for $1499, but I was able to get them to take it off once I got them to explain to me how easy it was for them to install it. They also required dealer installed tint for $299 but I wanted that anyway. $699 Toyoguard and $419 paint protection was already on the Monroney label. The paint protection may have been requested by the previous person who actually ordered the car, but the deal on it fell through and I happened to arrive just in time to buy it before it was re-listed. It had arrived the night before.
    Is there anything else you want to share with us about this dealership?I asked the business manager about Toyoguard knowing the controversy with that, they did say the distributor is forcing it on them and there wasn't really much they could do about it or they were making it extremely difficult to do. Overall they treated me better than other dealers and weren't high pressure on add ons in the F&I office which was nice for a change.