Reviews of Landmark Dodge Chrysler Jeep

  • Reviewed on 2022-04-23

    MakeJeep
    Model
    Doc Fee
    Did you purchase a new or used vehicle?New
    Year2022
    Did they sell you the car at MSRP?No, above MSRP
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?Yes
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?Required to purchase rust protection spray.
    Is there anything else you want to share with us about this dealership?I had a terrible experience with false advertising and poor sales practices at Landmark Dodge Chrysler Jeep Ram. I found a Jeep Grand Cherokee listed on the website for the "Warehouse price" of $33,000. I called the dealership and spoke with a salesman, he confirmed the pricing, and that vehicle was on the lot. I told him I would come in and look at the vehicle. When I arrived, at first, everything went normally. I test drove it and liked it. There was damage to the Jeep, but they said it wasn’t a problem to get it fixed before I took possession. I said, okay, let’s go in and talk numbers. Contrary to their website, they wanted $40,098 for the Jeep. Over $7,000 above what they were asking on their website. Things took a turn for the worst when we started discussing my trade-in. Their website valued my vehicle at $30,000. Their original offer for my trade-in was $25,000. Naturally, I declined. They became very persistent. I told them that I was no longer interested in the Jeep, and they continued to push. They wanted to know what it would take to make a deal. I told them I would consider the vehicle at the advertised price of $33,000. They told me they were unwilling/unable to lower the price of the Jeep or remove any dealer-added accessories. At this point, the manager becomes involved and starts to increase my trade-in offer in $1,000 increments. After a couple of hours of going back and forth, we agreed to a deal. A trade-in offer of $36,000 and the Jeep would be sold to me at $40,098. At this point, it was past 8 o’clock at night and the store was closing for the day. The deal was agreed to on a signed handwritten piece of paper. I handed them my credit card to place a deposit and asked for the deal in writing (instead of handwritten). This is when things went sideways again. The salesman tells me he is unable to provide me with such paperwork and that it is unnecessary. I told him I didn’t feel comfortable placing a deposit on the Jeep unless we have agreed to terms in writing. The manager gets involved again. Says “your trade-in isn’t worth the $36,000, but we can do $25,000.â€