Reviews of Bmw Of Rockville

  • Reviewed on 2022-04-23

    Doc Fee
    Did you purchase a new or used vehicle?New
    Did they sell you the car at MSRP?No, below MSRP
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?5
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?We did a test drive and then wanted to custom order a car. The first sales person was incredibly rude. He also refused to negotiate on the price over email. "Come in and I will tell you what a good deal is." I finally had to talk with the Sales Manager to get a new sales person. That new person was more helpful. However, I still had to get offers from a number of other dealerships before they would finally give a good price. When it came to actually buying the car - I specifically asked them to have all of the paperwork ready so we could just come in and sign (I have small kids and didn't want to be in a dealership long during COVID). They agreed, but when we got was clear that they weren't familiar with how to custom order a car and they hadn't done any of the prep work. Once the order was in, the dealership was not good at giving us updates on where the car was in the process or when it would get here. I really had to chase them down for everything. In the end, this dealership may have been closer to us, but I wish we had gone through a different one.