Reviews of Woburn Toyota

  • Reviewed on 2022-05-08

    MakeToyota
    ModelTundra
    Doc Fee
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Year2023
    Did they sell you the car at MSRP?No, above MSRP
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?When I first contacted the dealer via email, I asked for their best "out the door" price over email and was told I would need to come to the dealership. I asked for the information over the email twice and both times was told I needed to come in. Because the dealer is relatively close, I decided to make an appointment and head in. In hind-sight I should have taken this as a red flag. Upon arriving at the dealership, I was greeted by a salesperson. Within 10 minutes he told me that the model of the Tundra I was looking for (1794) did not come with a 6.5' bed. I found this strange as I had already talked to another dealer that sent me a spec sheet (including VIN) for a 1794 edition with a 6.5' bed. After some talking we sat at his desk and he went to get the spec sheet. When he returned he showed me the spec sheet and the first words out of his mouth were "That's not the price". He then proceeded to cross out the MSRP and add a $10,000 fee to the MSRP because of "market conditions. I indicated that I was not interested in paying over MSRP. He then went to "talk to his manager" and came back with price that was $6,000 over MSRP. I once again told him I was not interested in paying over MSRP. I also told him that I had talked to other dealers and had found some that were willing to charge MSRP and even the other ones that were adding a fee were not adding $6,000. He told me that there are only 4 1795 Tundras coming to the area and his dealership was allotted two of them. I found this strange as I had talked to other dealers about 4 others. Since he was unwilling to come down to MSRP, I told him I don't think we will be able to reach an agreement. I then got up and left the dealership. In summary, the sales person I talked to seemed incompetent at best and dishonest at worst. I will not be going back there as they seem OK with adding exuberant costs to their MSRP.
  • Reviewed on 2022-04-23

    MakeToyota
    Model
    Doc Fee
    Did you purchase a new or used vehicle?New
    Year2022
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?10
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?They did try to sell me "Nitrogen filled tires" for $249 (the green valve caps were already on the car) and an $800-ish "protection package." I declined both, and they took the items off without arguing, so I was satisfied with that. The only thing I could not get rid off was their $499 doc fee. I argued about it, but then decided that I wanted the car enough that I could accept that. During the next step, the finance manager understood that I was not willing to pay a single dollar more than the agreed-upon price, so he quickly gave up on selling me the usual "dealer-profit-enhancement packages." I basically told him that I'd be happy to pretend that I'm patiently listening while he wastes his time and then decline everything, or we can just skip that step and move on, for our mutual benefit. Lastly, he accepted payment with a personal check after an unsuccessful attempt in enticing me to finance the deal. That, too, was pretty quick and painless. I was surprised that he accepted a personal check (vs. bank or certified check), but he did. Less than 48 hours later the car was ready to be picked up. Overall, it was a pretty good experience. Although I wasn't able to haggle the price down as I would have in the past, I feel that they didn't rip me off with a ton of BS fees, so I'd say it was fair overall and about as pleasant as buying a car can get. Final note: The Avalon had been sitting in the showroom for about a month (I can tell from the PDI service date), which may be a factor in my shopping experience. I was told by the salesperson that other cars go for several thousand above MSRP, so other people's experience may vary.