Reviews of Used Car Stars

  • Reviewed on 2022-05-13

    ModelMustang Mach-E
    Doc Fee
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Did they sell you the car at MSRP?No, above MSRP
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?Yes
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?Chris was started saying they had the car we were looking for but we’re charging $10,000 over MSRP. Once at the dealership, that changed to $20,000 and we had to but their service package, it wasn’t optional.
    Is there anything else you want to share with us about this dealership?He seemed bothered because we were interested in looking at several vehicles and not immediately committing to buying. 1. He wouldn’t let us even test drive the cars. He said buyers want new cars with no extra miles so we weren’t allowed to do anything other than turn them on (he held the keys the whole time). 2. Before even going to the dealership, when I called to asked if they actually had the vehicles in the lot to look at, he said it would be $10,000 over MSRP and once there, that changed to $15,000 and finally $20,000. 3. His attitude changed when he asked for our budget and we told him there wasn’t one. He became friendlier and even showed us additional vehicles in the back of the lot that weren’t for sale. I will NEVER go back or recommend this dealership to anyone.