Reviews of Runde Chevy – Dubuque Area Chevrolet Dealer

  • Reviewed on 2022-04-27

    MakeChevrolet
    Model
    Doc Fee301
    Did you purchase a new or used vehicle?New
    Year2021
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?I had a great buying experience with them on my 2021 Tahoe last September. MSRP with no extra fees and only a $301 title fee. I liked it so much that I then ordered another car exactly as I wanted. It was going to take several months or a year to get so it was difficult to negotiate a trade in value well in advance. At time of order they offered $10k below KBB with the further protection of the right to lower/change once ordered vehicle came in. This took away all my leverage so we just agreed that they would update the value at time of delivery and of course I would not have to trade in my car if not happy with value. Four months later when car came in they no longer would sell car to me unless I accepted their previous trade in offer. They said they could sell the car I ordered for $10k over sticker and wouldn't mind me backing out of the signed deal. I asked them to match what I was offered from another dealer on trade and they rejected. I walked. They then sent me an invoice for 5% of MSRP (restocking fee) of car I ordered. When I spoke with manager and said I wanted to buy without my trade they said they already sold the car to someone else I still owned the 5% fee. How can they can charge a restocking fee for a car not in stock?