Reviews of Laura Buick Gmc

  • Reviewed on 2022-05-15

    ModelSierra 1500
    Doc Fee
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?Does this dealership even want to sell cars? I contacted a sales person via their online inquiry from their website. Someone emailed very quickly. I told them the vehicle I was interested in and send them my trade in information. I did not hear back from them that evening (Thursday) but it was near closing time so I let them pass on that (a quick note saying they would get back to me tomorrow would have been nice). The next morning (Friday) I do not hear back from them so I call the sales person around 10:30 am. They said they were working on it but the truck I inquired about is no longer available BUT they have another like it conveniently $2k more coming in the next month (not sure if believe them there but whatever). I get a call back at 4:30 pm and they say they have a trade in number but he wants to talk to one more person and try to get it higher. I told him to email me the deal sheet with the trade numbers so I can see it on paper. I have not heard back from the sales person since. Saturday morning a customer service person emailed me asking if I had been taken care of. I quickly responded back that morning saying I had not been taken care of and requested that a different sales person contact me. I received a quick email back from that same person and they said they would let their manager know. All of these emails were before 9:00 am. The dealership is now closed for the day and I have not heard from anybody. Why do dealers not want to accept quick $70k truck cash deals?!?!?