Reviews of Family Hyundai

  • Reviewed on 2022-04-30

    Doc Fee324.00
    Did you purchase a new or used vehicle?New
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?8
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?Overall it wasn't too bad of an experience. First test drove a Tucson SEL at the Countryside, IL dealership and really liked it, but they wanted $3K over sticker and wouldn't budge. We looked at another dealership in Merrillville, IN., and they wanted $2,000 above sticker. About a month later we decided to stop by the Tinley Park location and looked at several cars, and found a Tucson Limited that we really liked with all that we wanted. After talking with the salesman (kid), he said they would sell it to us for sticker, so we decided to pull the trigger. The only part that we didn't like was they they said they would match our offer from CarMax on our trade in which was $10,500. After test driving it, the salesman came back and started writing up the paperwork and told us that Illinois has a cap of $10,000 for a trade-in, so they would give us part of the trade-in on the balance and the rest they would apply toward the tax. After we got the paperwork and was looking through it, doing the math, because something seemed "off" we discovered that they only gave us $9,600 for the trade-in but never told us. We also found out that Illinois does not have a $10,000 cap on trade-ins so that was another lie which really pissed us off (sales-kid said "oh, I didn't know"). We almost walked, but after some talking it over, we decided that there were no other dealerships that would sell a car for MSRP, so the savings was still better there. The other thing that we didn't like was the sales-kid had no clue about a lot of things and kept giving us misinformation about the financing and details about the car. Having done a lot of research on the Tucson, I actually knew more about the car than he did, so we had no faith in him or what he was telling us. The sales and finance process wasn't too bad. Everyone there was pretty nice and easy to deal with. They tried to convince us to buy a ceramic paint protection package ($950) and a wheel and tire replacement package ($1,000/5 years). It wasn't mandatory, but the guy put on a great spiel about them, and both of which we declined. The finance guy went over the extended warranty and tried his best to sell it, but there was not a lot of pressure, and nothing mandatory to buy the car, and we also got him to come down on the price. Overall, I would recommend going there, but don't deal with the sales-kid (Cory) and ask for someone else. If you are trading in a car, make sure to find out exactly what they are offering you for it before they start writing up numbers.