Reviews of Carlotz

  • Reviewed on 2022-04-26

    ModelModel 3
    Doc Fee324.24
    Did you purchase a new or used vehicle?Used
    Did they sell you the car at MSRP?Yes
    Did they add reconditioning fees?No
    Did they allow you to get a pre-purchase inspection?Yes
    How likely is it that you would recommend this dealer to a friend?8
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?*** I marked the 'sold at MSRP' tab because the price they had listed on their website was they price the negotiated from when we go the dealership... this was not the case with 2 other dealerships I visited; One upped the price $2,750 and the other jacked it up $4,300 over what their websites showed!! So, This dealership is a 'consignment' sales dealership. Their pricing was fair, compared to other dealerships in my area, and actually, weren't priced very much above what Carvana was offering as a 'buy-it-now' price. I got a Buyers Order from them prior to test driving, since they are nearly 35 miles from my house, and the only 'fluff' item added was the extended warranty agreement (this car still had 1.5 years left on the bumper-to-bumper warranty). They weren't overly pushy with their add-on’s but they did have all the usual tire, key and protection items per month on the final invoice; I declined all of them. One thing that was odd, was that all the F/I discussions and the final paperwork signing were done on the showroom floor with the Sales Manager, Steve! I might have been more put off by that but we were literally the only customers left as we 'closed' the place! They were very competitive on the trade and actually gave me $700 more than Carvana was offering (and I got the Illinois Sales Tax Break). The only thing to be careful of is there financing. Both my wife and I have 800+ credit scores and they came back with an initial finance rate of 5.7%!!!! I shopped loans anywhere from 2.79% to 3.99%. When I called out the ‘Sales Coach’ (their term for a salesperson – who was actually very helpful) on that initial rate, she came back with a 3.99% rate. This is where it got fun! Ray always said you have to ask at least 5 times before you get the answer you want. Well, I asked to see our 'buy rate' 4 TIMES before they hit the rate we accepted. The manager finally, after spending 20 minutes behind his desk, came back with the Captial One print out showing a buy rate of 3.2%. I said great, I’ll take that! I felt that was fair since I didn’t have to do any of the hard work normally required if you use your own financing. One other thing to keep in mind is that I’m not sure they do that much in the way of reconditioning as they are essentially a dealership that lets private party sellers put their cars on the lot. I think they may recommend items to be done from the seller/owner but it doesn’t mean it’s going to get done. I highly recommend taking any car you are interested in at this dealership to a mechanic to have it thoroughly checked out! It was not the same/usual ‘dealership’ experience, but they still try some of the usual antics although at a reduced level. They already take a flat-fee from the Seller (as they are a consignment company) to both list the vehicle and when it sells. Meaning, they already have $900 or so they are getting when it sells so anything else they can make on the vehicle, is extra, extra profit!