Reviews of Proctor Honda

  • Reviewed on 2022-04-25

    MakeHonda
    ModelCL
    Doc Fee749.00
    Did you purchase a new or used vehicle?New
    Year2023
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?10
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?
  • Reviewed on 2022-04-23

    MakeHonda
    Model
    Doc Fee
    Did you purchase a new or used vehicle?New
    Year2022
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?10
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?This is the second, new Honda I've purchased from this dealership. I had purchased a 2022 CRV Touring that they also sold to me at MSRP. No add ONS either. I traded it in on the Civic.
  • Reviewed on 2022-04-23

    MakeHonda
    Model
    Doc Fee
    Did you purchase a new or used vehicle?New
    Year2022
    Did they sell you the car at MSRP?Yes
    Did they require you to purchase accessories?No
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?10
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?I reached out to Proctor Honda regarding purchasing the Ridgeline and they happen to have one allocated and waiting on transport from Lincoln, AL plant. I submitted the request on Sunday afternoon and at 5:36 AM the next day, Monday, the salesman, JR Peet, responded that the dealership was not open, and once he went into work, he would talk with the Sales Manager and send me the initial deal sheet. The deal sheet did not include any MSRP markup and also did not include any dealer add on's; which I had express an extreme dislike of adding things that add zero value to the truck. I did tell him I would be glad to pay for the window tint, since it was something I was going to do anyway and I could purchase the same all weather protect from other retailers for much less than what Honda had priced. I had spoken with JR on the phone and after realizing we were both retired military members, he Air Force and I Navy, he had not included the price for the add-ons. After agreeing to the sales price, I added my trade in and negotiated a fair trade in, albeit still a little low from my perspective, and we agreed on the final numbers. He was expecting the truck to arrive within a couple fo weeks of marking it sold in the system and we were both quite surprised that the truck was immediately put on a transporter and headed south for delivery. He texted me on Wednesday asking if I was ready to come pick up the truck on Saturday; only a few days after agreeing to the price. When I showed up to the dealer, he walked out to greet us, asked us if we wanted any thing to drink, and we went in and started signing the papers. We signed the deal sheet to set the final price, still at MSRP and no add-ons, and while we waited nearly an hour & a half for our turn in F&I, he covered all the features of the truck and we discussed our times in the service. I pointed out a few minor issues with the detailing, which he immediately fixed, and I also noticed that all the typical add-ons all the other dealers were including, were installed on the truck; tint, all weather floor mats (front, rear, & under rear seat), nitrogen filled tires, rear trunk rubber floor mat, and first aid kit. Mind you, there were not listed on the deal sheet. I thanked him for having them installed for me. When we finally made it into finance, the bottom number being used was not the same number we had "signed" for earlier. The finance person said it was the price for the add-ons. I politely invited him to review the signed deal sheet that did not include them and if they insisted on changing the deal, they could add that amount to my trade in to offset the costs. He went and talked to the Sales manager, came back, and adjusted the price to what we had agree to during the sale. In the F&I office, they presented all the typical protection plans, paint, leather, PDR, wheel/tire/key replacement warranty, ESCs, and maintenance plans. The only plan my wife insisted on was the ESC from Zurich which cost us $1,588+tax for the comprehensive level plan at a 72 mo/75,000 mile term. We were planning on putting $5,000 down, so we included an additional $700 for the ESC and paid for it outside of the loan. Most of the plans I had researched were in that same price range for that level & term, so I didn't feel too bad about purchasing it; plus it gives my wife some peace of mind that the truck has some type of extended coverage for the non-powertrain parts. This dealership was one of the easiest to work with on this purchase, as some others in Florida, specifically, Wesley Chapel Honda outside of Tampa, was trying to include over $4000 of add ons and refused to negotiate the removal of any of them, including their version of LoJack.