Reviews of Ocala Subaru

  • Reviewed on 2022-07-11

    MakeSubaru
    ModelForester
    Doc Fee984
    Did you purchase a new or used vehicle?Used
    Year2017
    Did they sell you the car at MSRP?No, below MSRP
    Did they add reconditioning fees?Yes
    Did they allow you to get a pre-purchase inspection?No
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?Pre-owned Acc $2,984.00 Reconditioning Fee $1,495.00 Doc Fee $984.00 Original OTD: $31,816.53 We Agreed to an OTD for $28,000.00 after taxes the total came to $27,977.59 after we told them we had a Pre-approval at 2.99% at 72 months and also had a down payment of $7,500.00. The F&I manager returned and was not very happy. He told us he would call us back as "he could match our 2.99%" but the Credit Union they worked with was closed on Saturday. Tuesday they called back and said they could only give us Subaru APR at 3.94%. But if we wanted to go with outside financing they would increase the prices by $1,000.00 as they "are giving a $1K for financing assistance". The F&I manager never got back to us about if we financed with them and let us know our base payment. 1 week later still no contact. Not a good dealer and has bad customer service. Highly recommend staying Awayyyy.
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?Original OTD: $31,816.53 We Agreed to an OTD for $28,000.00 after taxes the total came to $27,977.59 after we told them we had a Pre-approval at 2.99% at 72 months and also had a down payment of $7,500.00. The F&I manager returned and was not very happy realizing he was not going to get much on the deal. He told us he would call us back as "he could match our 2.99%" but the Credit Union they worked with was closed on Saturday. Tuesday they called back and said they could only give us Subaru APR at 3.94%. But if we wanted to go with outside financing they would increase the prices by $1,000.00 as they "are giving a $1K for financing assistance". The F&I manager never got back to us about if we financed with them and let us know our base payment so we could complete the deal. Nevertheless, a week later still no contact. Although we have called and spoken to the manager. Not a good dealer and has bad customer service. Highly recommend staying Awayyyy.