Reviews of Neftin Westlake Mazda

  • Reviewed on 2022-06-22

    MakeVolkswagen
    ModelTaos
    Doc Fee
    Did you purchase a new or used vehicle?New
    Year2022
    Did they sell you the car at MSRP?No, below MSRP
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?No
    How likely is it that you would recommend this dealer to a friend?7
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?So it was the Neftin Volkswagen not Mazda dealership, but they don't sell over MSRP (which is rare these days) but you have to purchase the mats ($275), privacy cover for cargo area ($230), roadside assistance kit & first aid kit ($105) and the security wheel locks ($84) and bumper protector ($399) which is all about ridiculous but were non-negotiable.
    Is there anything else you want to share with us about this dealership?They were able to drop the price $500 under MSRP but other than that not a lot of wiggle room, waited a long while too and not sure if it was this dealership or VW or just the current market but they don't really walk you through the car features or like try to sell you on the car. They didn't even tell me the warranty plan before I purchased. But I got the car I wanted so I'm happy! Had to sell my old car to carmax though because it had some damage so VW wouldn't take it.
  • Reviewed on 2022-04-23

    MakeMazda
    Model
    Doc Fee
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Year2022
    Did they sell you the car at MSRP?No, above MSRP
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?I saw a TV ad for the Mazda CX-50 at Neftin Mazda with deals starting at $26,800. I even went to there website to build and price my vehicle. I chose the base model and didn't add any extras and the total price was $28,200. With that price in mind, my wife and I go to this locall dealership. We already knew this dealer and even took a test drive in CX-5 last year. Back then they just let us get in the car on our own, without any pressure from a salesperson sitting next us. We like the CX-5, but it was just too small for us. I arrived expecting to find some new CX-50's on the lot and they had none, except one in the showroom floor that a salesman said was not even for sale. They put a price tag of $47,000 on their showroom display model. I asked him about what I saw onn the TV ad and he said that they had nothing to do with that advertisement and claimed Mazda puts those ads on TV and picks local dealers names for the ad. I told the salesman your dealership is on the ad and the website for Neftin Mazda also shows that the CX-50 has a starting MSRP of $26,800. Not only is this a bait and switch, but they don't even have any CX-50's for sale. All they had were a lot of CX-5's that nobody wanted.