Reviews of Huntington Beach Chrysler Dodge Jeep Ram

  • Reviewed on 2022-04-23

    MakeRam
    Model
    Doc Fee
    Did you purchase a new or used vehicle?New
    Year2022
    Did they sell you the car at MSRP?No, above MSRP
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?Yes
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?$4500 Dealer Premium Package Paint Protection GPS Tracker Nitrogen Tire Window Etching
    Is there anything else you want to share with us about this dealership?Avoid this dealer. BEWARE! !! I ordered a car back in December. Was given a Price Order Confirmation. When I asked about the actual price, I was told all you gotta do is wait. A week later I was contacted and told I need to place a deposit. I paid a deposit and saw that my POC had gone up due to Ram raising prices. Again I asked about the actual price, again I was told won't know til it shows up. 9 weeks go by waiting on my order. With the VIN I was able to track where my truck was in the process. Each time I asked the dealer about the status, I was given very vague answers, fortunately I already had the answers. This should have been a red flag about how customer service was going to go. 6 days before the truck shows up, the dealer finally wants to discuss pricing. Sticker Price + $10,000 Market Adjustment + $4500 Dealer "Premium Package" in addition to normal taxes and fees. At no time was I notified of the $15000 over sticker, nor was any of that disclosed. I was told that the price would probably come down when the vehicle was delivered. The vehicle showed up and I was asked to come in and finalize the deal. When I arrived the vehicle hadn't been through the Pre Delivery Inspection, nor had any of the Dealer's "Premium Package" been installed. We finally started talking numbers, and they wouldn't budge from Sticker + $4500 Premium Package, although they lowered the Market Adjustment to $5000. They wanted me to pay over MSRP/Sticker. Sorry, but depreciation on vehicles happens and I refuse to be upside down before I even sign the contract. They were all too happy to refund my deposit and I walked. When I told them what the dealer down the street was offering, they said "no dealer is going to make that deal. They will do just like we did and add $10,000 to the price at the end". Pretty much admitting to the shady sales tactics. Plus now they have a vehicle on the lot that they would not have been able to get by ordering through proper channels. They have been reported to Ram for deceptive sales practices. If you must purchase/order a vehicle here.....make sure you get a signed sales order with a price or they will change the price on you. On a positive note....went to the other dealer and got the deal I was looking for, no haggling. i wanted to add, when I arrived that morning to sort out the purchase, the truck had not been through it's Pre Delivery Inspection....it was filthy and looked like it had just been rolled off the delivery truck. As I stated in my original review they salesman/managers would not come off the $4500 "Premium Package" that they said they had to install for Insurance Purposes. Keep in mind, all over their own website it states "******All Pricing and Advertised Prices for any/all vehicles offered for sale does not include dealer installed accessories which can be purchased for an additional cost.*****" This makes it sound optional.....the salesman/managers make it mandatory. However when I walked around the truck I ordered, none of these items had been installed. As I said the truck was filthy....they didn't have time to clean it, yet they had the time to slap the "Dealer Premium Package" Sticker in the the window. Yes, they contacted me the following day to try to salvage the sale...whether by design or by the fact that I left negative feedback at multiple review sights as well at the Better Business Bureau....they eventually offered sticker minus all the add ons and dealer markups. However they had already wasted my time enough. They could have make an easy sale the day the truck showed up.....instead they tried to play games and I walked away. They lost the privilege to earn my business. Also be warned of the Bait and Switch. If you search their website for a Ram Rebel, you will see they have 18 of them listed as of 03/20/2022. They are all "In Transit", which means they are not build yet. You will noticed that every one of these listings has MSRP and a "Dealer Discount" of around $5000. When I asked about that discount on the truck I ordered, they refused to honor or even acknowledge it. "I don't know what the website says" was the response from the salesman. Followed by "we mark it up $10k first".