Reviews of Freeway Toyota Of Gilroy

  • Reviewed on 2022-04-23

    Doc Fee
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Did they sell you the car at MSRP?No, above MSRP
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?Yes
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?They wanted to sell me some protection package for 1-2k over.
    Is there anything else you want to share with us about this dealership?Oh this one is ugly. I was in the market for a 22 GR86 and this dealership contacted me saying that they had one on the lot. I was promised a test drive on the phone but when I got there they said that they unfortunately sold the vehicle earlier in the day. Then they "found" the same vehicle a few hours away at their sister dealership and told me that I would be able to, in their own words, "Go for a test drive once I sign this contract". I asked for clarification on what this contract was and sales rep reluctantly said that it was the contract to sell me the car. As for pricing, they wanted to sell me some protection package along with an additional 5k markup. I negotiated to see how far I can lower the price and they were willing to take off the protection package and go down to 2k markup. But I wasn't in a rush to get this vehicle and I don't want to support a dealership that was so scummy. The sales rep eventually got his manager because I wasn't happy with not being able to get a test drive and the price. He saw me as a young guy that didn't know how any of this worked so he was asking me how many cars I have purchased before this. He then tried to guilt trip me by calling me old fashioned for wanting to test drive a car before purchasing. So I just threw the question back at him asking how wanting to get a feel for a car before buying is considered old fashioned in his mind. 0/10 would recommend this dealership, looking at google reviews would show similar horror stories.