Reviews of Bill Penney Toyota

  • Reviewed on 2022-07-14

    MakeToyota
    ModelRAV4
    Doc Fee
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Year2022
    Did they sell you the car at MSRP?No, above MSRP
    How likely is it that you would recommend this dealer to a friend?1
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?After submitting a request for their best out of the door price to include market adjustments, dealer accessories and fees, I was tag-teamed by multiple managers who all claim that they were more transparent than their competitors, however, never gave me a complete answer. They did say their marketing area "demands" a $5,000 market adjustment, however they wouldn't say if it was negotiable. Instead they wanted to talk about down payment and pricing options. After a third email asking for the information I originally requested, I was told $5,000 over MSRP was their offer, and have failed to engage with me since.
  • Reviewed on 2022-05-28

    MakeToyota
    ModelTundra
    Doc Fee
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Year2022
    Did they sell you the car at MSRP?No, above MSRP
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?
    Is there anything else you want to share with us about this dealership?Work for Mazda Toyota Manufacturing so I get the Toyota discount. Was looking at a Tundra. Had a couple coming in and showed me the sticker. Asked what my price would be and said it would be back to MSRP after their mark up. Ended up going to Serra Toyota in Decatur for correct pricing.
  • Reviewed on 2022-04-23

    MakeToyota
    Model
    Doc Fee
    Did you purchase a new or used vehicle?I haven't purchased yet, but I have contacted dealers
    Year2022
    Did they sell you the car at MSRP?No, above MSRP
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?Yes
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?$1999 Appearance Package: Mats, Nitrogen, Clear Paint Door Protection, and Window Tint. $299 Penney Perks Package: A/C sanitizer, headlight restoration, anti-microbial surface treatment, rain repellent, 1 year exterior/interior protection, 1 year identity theft protection, 1 year anti-theft protection, and 1 year of roadside assistance. Details on coverage/exclusions of packages are sparse to non-existent. You'll have to endure a salesperson's pitch to try to get those details. Doc fee is on the high side at $699. At the bottom of the Penney Perks page in illegible print, they list a $599 dealer fee. I'm not sure whether this is yet another fee or they forgot to increase/rename the doc fee on this page. I listed this as above MSRP because they include the appearance package in what they call "MSRP". They must mean MSRP in a loose and playful way, not the boring stuffed-shirt... definition.
    Is there anything else you want to share with us about this dealership?I believe Bill Penney is the largest Toyota dealer in N Alabama. I bought from this dealer a long time ago. Caught the F&I guy lying. Been a while, so I decided to check them out for a new vehicle purchase. Never got past their website disclaimers. They are marking up every car by $2300 and disguising it as value add packages. With the high doc fee, call it $2500+ markup. To add insult to injury, Alabama is one of the states under the Southeast Toyota (SET) distributor. Toyota corporate lets SET do very shady things. Like bake in their own distributor-level markup. In AL, GA, FL and other states where SET is the distributor, nearly all vehicles have these two options "installed": $699 ToyoGuard and $73 charge cables. These are considered port "installed" so they are on the factory sticker. I'm told there are potential legal ramifications if the vehicle is sold without them. The charge cables can't be worth more than a few dollars wholesale when bought in such bulk. What does the 7 hundo get you? - 2 Oil and Filter Changes at any Toyota Dealer - Four Tire Rotations - Roadside and Rental Car Assistance - Exterior Paint Sealant and Interior Protector Maybe like me you thought: doesn't ToyotaCare -- included with every new vehicle -- cover most of this at no charge for 2 years? Yes it does. And did you notice the required dealer package includes some of the same items? You pay twice for the same nothing. After looking around, I could write this same review about so many dealerships in the SET network. They seem to use SET as a model for bilking customers. They are already complicit because they pass on SET's markups to customers. They might as well take a slice too, right? So it becomes required distributor markup packages on top of required dealer markup packages. Personally I won't be buying from Bill Penney or any SET dealership if I can help it. I'm sure many of the people are nice. But I don't want my business reinforcing this crooked system.
  • Reviewed on 2022-04-23

    MakeToyota
    Model
    Doc Fee
    Did you purchase a new or used vehicle?New
    Year2022
    Did they sell you the car at MSRP?No, above MSRP
    Did they require you to purchase accessories?Yes
    Did they require you to purchase protection packages?Yes
    How likely is it that you would recommend this dealer to a friend?0
    What fees did they add and how much did they charge you?
    What accessories or protection packages did they require you to purchase and how much did they charge you?Toyota Guard 699.00 locate fees 495.00 Penny perks 299.00 The wire package 73.00 charge 1,010 delivery fees plus 699.00 Doc fees.
    Is there anything else you want to share with us about this dealership?The claim they don't sell above MRSP but they say the market adjustment.How do you charge doc fees plus delivery fees both should be one in the same.